FAQ

How heavy are HugBudz?
Our comfort animals weigh around 1kg with weight distributed through the entire body — not just the feet like cheaper alternatives.

Who are HugBudz for?
Everyone aged 3 and up. Kids, teens, adults — weighted comfort has no age limit. Not suitable for children under 3.

How long is shipping?
Orders ship within 1–2 business days and arrive in 7–15 days. You'll get a tracking number as soon as your order ships.

Can I wash my HugBud?
Spot clean with mild detergent and a damp cloth. Don't machine wash or microwave — the weighted filling doesn't like it.

What's inside them?
A soft plush exterior with weighted bead filling distributed through the body, and reinforced seams built for daily squeezing.

What if I'm not happy with my order?
We offer returns within 14 days of delivery — see our Returns and Refunds page for details.

My order arrived damaged. What do I do?
Email us with a photo within 48 hours of delivery and we'll send a replacement or refund you — no need to ship anything back.